Shipping FAQ

We offer FREE trackable international shipping.

Standard Processing and Shipping Times/ Human Hair Wigs and Extensions: 

Canada: 10 - 15 days

US: 7 - 15 days

Europe: 9 - 28 days

Other countries: 30 days or more

Standard Processing and Shipping Times/ Synthetic Hair Wigs: 15-35 days

Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe. 

Some distant areas can take a bit longer, but we’ll get it to you! 

  • The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
  • Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
  • Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed. 

PROCESSING TIME 

The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email. 

  • If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week. 

ORDER PAYMENT 

All customers are charged at the time of purchase. All payments are in CAD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from CAD to Local currency for you. 

SEPARATE SHIPMENTS 

When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers. 

ORDER CANCELLATION AND CHANGE REQUEST 

We accept 12 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. We're available 24/7 at support@moxiehaircanada.com.

Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed. 

We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.

SYNTHETIC WIG INSTALLATION GUIDE

RYLEE

Transform your look effortlessly with our synthetic hair installation guide. Designed for convenience and style, our step-by-step instructions and accompanying videos make the process a breeze. From choosing the perfect synthetic hair piece to achieving a flawless application, our guide ensures a seamless and stunning transformation. Embrace the beauty of synthetic hair with confidence, as you effortlessly elevate your style to new heights. Dive into our user-friendly installation guide and step into a world of chic and hassle-free glamour

SYNTHETIC WIG INSTALLATION

STEP 1: Prep your hair by placing a wig cap before wearing a glueless wig. For shorter hair, create a low ponytail at the nape, securing it towards the crown with bobby pins. Additional tips: longer hair may require two ponytails for a natural head shape, while thinner elastics prevent bumps.

STEP 2: After securing your hair, place the wig cap by stretching it over your head, ensuring all hair is neatly tucked in.

STEP 3: Gently put your wig on from front to back, aligning the wig base with your natural hairline. Secure it using the comb at the nape, making adjustments if needed with the straps around the nape area.

STEP 4: Flaunt your fabulous look confidently! Now, go out and own the day!

HUMAN HAIR WIG INSTALLATION GUIDE

IVY

Whether you're a wig aficionado or new to the game, our straightforward instructions ensure a flawless installation. Prep your natural locks, place the human hair wig with ease, and secure it effortlessly for a seamless, natural look. Embrace the luxury of our premium human hair, and step confidently into a world of timeless beauty and sophisticated style

HUMAN HAIR WIG INSTALLATION

STEP 1: Prep Your Hair

Whether you have hair or not, wear a wig cap before putting on a wig. Create a low ponytail at the nape, securing it towards the crown with bobby pins. Additional tips: For longer hair, consider two ponytails for a natural head shape; for shorter hair, use extra bobby pins to secure and opt for thinner elastics to avoid bumps.

STEP 2: Place Wig Cap

After securing your hair, place the wig cap over your head, ensuring all hair is neatly tucked in. Use a rat tail comb or fingers to work your hair under the cap from front to back.

STEP 3: Put Your Wig On

Place the wig on your head, starting from the front and pulling it to the nape. The lace's front edges should be 1/2 cm from your natural hairline. Align the part to your liking before securing the comb. For lace closures/frontals, consider Got 2B Glued Blasting Freeze Spray. Glue sections at a time, dry with a cool setting hairdryer, and lay the lace down. Secure with a silk scarf for 20 minutes. Remove and wipe away dry glue with a damp towel. Enhance realism by applying matching skin tone powder to the hair parting. 

BALD CAP INSTALLATION

BALD CAP METHOD

Welcome to the transformative world of the Bald Cap Method – a revolutionary technique for achieving flawless wig installations. This method, known for its seamless blend and natural look, involves creating a smooth base using a bald cap to conceal natural hair. Dive into the step-by-step process, where we guide you through the application, styling, and maintenance, ensuring you achieve a stunning, realistic finish. Embrace the versatility and comfort of the Bald Cap Method, elevating your wig game to new heights. Let's embark on this journey to redefine your style with confidence and creativity!

ADDITIONAL INFO

LACE SIZE

HAIR LENGTHS

HAIR DENSITY

CAP SIZE